Frequently Asked Questions
Common questions about water connection, billing, and our services. For more details, visit our office or call us at (043) 778-7219.
How do I apply for a new water connection?
Visit our office in Darasa, Tanauan City, Batangas, and bring a valid ID and proof of residence. Our staff will guide you through the application and explain the requirements and connection fees. You can also call (043) 778-7219 for an overview before visiting.
How and where can I pay my water bill?
You can pay your water bill at our DRWSA office. We also have authorized payment channels—please ask at the office for the current options. Keep your receipt for your records. For billing questions, call us or come to the office.
Where can I see your water rates and pricing?
Water rates and pricing are posted at our office and are also available on the Pricing page of this website. Rates may vary by connection type and consumption. Contact us for the latest rates and any special arrangements.
What should I do if I have no water or low pressure?
Check first if the issue is only in your house (e.g. closed valve, clogged faucet). If the problem is in the line or affects your area, report it to us by calling (043) 778-7219. We will log your report and respond as soon as possible. Scheduled maintenance is announced when possible.
How do I report a leak or a pipe problem?
Call us at (043) 778-7219 or visit our office to report leaks or pipe problems. Please give the exact location (e.g. street, landmark, near which meter). Reporting leaks helps us fix them quickly and reduce water loss for the community.
How can I contact DRWSA?
You can reach us by phone at (043) 778-7219, visit our office in Darasa, Tanauan City, Batangas, or use the Contact page on this website. We are here to help with new connections, billing, leaks, and other water-related concerns.